Privacy policy

Last Updated: January 10, 2026

Skincare by Sydney (“we,” “our,” or “us”) operates this website and store, including all content, tools, and services available from it (collectively, the “Services”), in order to provide you with a personalized and empowering shopping experience. We are powered by Shopify and supported by trusted third-party platforms like Appstle, Pagefly, and Google Analytics to deliver and improve the Services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website, make purchases, or otherwise engage with our Services. If there is a conflict between this Privacy Policy and our Terms of Service, this Policy will control with respect to personal information.

By using the Services, you acknowledge that you’ve read, understood, and agreed to this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you. This may include:

  • Contact Information: name, email, phone, shipping and billing address

  • Payment Details: credit/debit card numbers, transaction IDs (collected and processed by Shopify)

  • Account Info: usernames, passwords, preferences, and settings

  • Subscription & Membership Info: renewal dates, tier status, subscription activity (via Shopify and Appstle)

  • Rewards Info: loyalty points, redemption history, earned perks (via Appstle Loyalty)

  • Transaction Info: products viewed, cart additions, purchases, returns

  • Device & Usage Info: browser, IP address, device type, referral source, time on site

  • Analytics Data: interaction patterns, site navigation, click activity (via Google Analytics and Pagefly)

  • Communication Data: emails, customer service interactions, form submissions

2. How We Collect Your Information

We collect information from:

  • You directly: when you create an account, purchase a product, join a membership, redeem rewards, or contact us

  • Your device: through cookies and similar technologies that track your activity

  • Third-party platforms: including Shopify (e-commerce and payments), Appstle (subscriptions/memberships), Pagefly (site design interactions), and analytics services like Google Analytics

  • Service providers: such as shipping partners, email marketing tools, and analytics platforms

  • Social media or third-party logins: if you use these to access our Services

3. How We Use Your Information

We may use your personal information to:

  • Provide and improve our Services, including processing orders, managing subscriptions, rewards, and memberships

  • Create a customized shopping experience, including remembering your preferences and offering personalized content

  • Communicate with you, including order updates, support responses, and marketing emails/SMS (with your consent)

  • Track performance through analytics to understand trends, optimize layout, and improve usability

  • Protect our site, detect fraud, and ensure compliance with terms and applicable laws

  • Market to you, including retargeting, product recommendations, and loyalty perks based on your browsing or purchase behavior

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Remember your preferences and cart items

  • Understand usage and traffic (via Google Analytics, Shopify, and Pagefly)

  • Deliver personalized advertising and retargeting (with tools like Shopify Audiences and Meta Ads)

You can manage your cookie preferences through your browser or a cookie banner if available on our site.

5. How We Share Your Information

We may share your information with:

  • Shopify, our e-commerce host and payment processor

  • Appstle℠, for subscriptions, memberships, and loyalty programs

  • Google Analytics, Pagefly, and other analytics tools

  • Shipping and fulfillment services, to complete your orders

  • Marketing and email partners, with your consent

  • Government/law enforcement, when legally required

  • Business partners, if we undergo a merger or business transaction

  • You, at your request (e.g., accessing or exporting your data)

We do not sell personal information for money. Some sharing of data for marketing purposes may qualify as a “sale” or “share” under certain privacy laws — see Section 9 for your opt-out rights.

6. Shopify’s Role

We use Shopify to host our store and process payments. Shopify may collect and process your personal information independently to improve its platform. You can view Shopify’s Privacy Policy at: Shopify Privacy Policy.

You may exercise privacy rights related to Shopify’s data handling at: Shopify Privacy Portal.

7. Data Retention

We retain your personal information as long as needed to fulfill the purposes described in this Policy unless a longer period is required by law.

When no longer needed, we securely delete or anonymize data.

8. Security of Your Information

We follow industry standards to protect your data. However, no transmission over the internet is fully secure, and we cannot guarantee absolute security.

We encourage you to use strong passwords and avoid sharing account details.

9. Your Privacy Rights

Depending on where you live, you may have rights under laws like the CCPA, CPRA, or GDPR:

  • Right to Access – Know what data we collect

  • Right to Delete – Request deletion of your data

  • Right to Correct – Fix inaccuracies

  • Right to Portability – Request data in a portable format

  • Right to Opt Out – Object to targeted advertising or the “sale” of your data

  • Right to Appeal or File a Complaint – With us or a regulatory authority

To exercise your rights, email orders@skincarebysydney.com or visit: Shopify Privacy Portal.

You may also enable Global Privacy Control (GPC) in your browser to automatically opt out.

10. Children’s Data

We do not knowingly collect personal information from children under the age of 13 (or under 16 in some jurisdictions). If you believe your child has provided us data, contact us and we will delete it.

11. International Users

By using our Services from outside the U.S., you consent to the transfer and processing of your information in the United States. We follow lawful mechanisms such as Standard Contractual Clauses for international transfers.

12. Third-Party Sites

We may link to other websites we don’t control. Their privacy practices may differ from ours, and we encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll post updates here with a new “Last Updated” date.

14. Contact Us

For questions, requests, or complaints about your privacy or this policy, contact:

Skincare by Sydney, LLC
Email: Click Here
Mailing Address: 430 West Main Street, Dothan, AL 36301, United States