If you need to cancel your membership, no worries—we’ve got you covered! There’s no cancellation fee—we just ask you to provide a 30-day written notice via email.

Just shoot an email to hello@skincarebysydney.com with your full name, the email address linked to your membership, and a brief reason for canceling. To help us process your request quickly, please use "Membership Cancellation Request" as the subject line. 

Once we’ve handled your request, we’ll send a confirmation your way. And remember, if you have any questions or need further support, we're always here to help!

We’re confident you’ll love the benefits of your Skincare by Sydney membership, but we understand that things change. If for any reason you’re not satisfied within the first 7 days, we’ll happily provide a full refund—no questions asked. Just reach out to us, and we’ll make it right because your satisfaction is our top priority.

The Skincare by Sydney membership is more than just access to discounts—it’s a complete skincare experience designed to empower you with the knowledge, tools, and community support you need to achieve your best skin yet. From exclusive tutorials and direct access to Sydney’s expertise to a vibrant community and substantial savings on high-quality skincare, this membership is all about giving you the confidence to take control of your skin health. Plus, with personalized guidance and ongoing education, you’re not just buying products—you’re investing in yourself.

Once you join, you’ll receive a welcome email with all the details you need to start making the most of your membership. You’ll gain instant access to Sydney's Skin Fix Anti-Aging Handbook, exclusive discounts, and the community area where you can connect with others on their skincare journey. Plus, keep an eye out for your first quarterly tutorial, packed with seasonal skincare tips!

All of your resources, including the Anti-Aging 101 Learning Bundle and quarterly tutorials, are housed in your member’s Thinkific dashboard. You’ll receive instructions on how to log in and navigate the platform once you sign up. If you ever need assistance, our support team is just an email away!

Yes! If you’d like to gift a Skincare by Sydney membership to a friend or loved one, we offer gift memberships. It’s the perfect way to share the love and help someone special start their own skincare journey. Simply reach out to us at hello@skincarebysydney.com, and we’ll guide you through the process.