If you need to cancel or pause your membership, there’s no cancellation fee, and now, you can do it easily with just a click! Log in to your account and head to the Manage Membership page.

*NOTE that your discounts will end immediately upon canceling or pausing.

If you prefer, you can also cancel by providing a 30-day written notice via email to maintain your benefits for the days you've paid for that month. Once we process your cancellation, you’ll receive a confirmation that it’s complete.

As always, we’re here to help. If you have any questions or need further assistance, don’t hesitate to reach out—we’re just a message away!

We’re confident you’ll love the benefits of your Skincare by Sydney membership, but we understand that things change. If for any reason you’re not satisfied within the first 7 days, we’ll happily provide a full refund—no questions asked. Just reach out to us, and we’ll make it right because your satisfaction is our top priority.

The Skincare by Sydney membership is more than just access to discounts—it’s a complete skincare experience designed to empower you with the knowledge, tools, and community support you need to achieve your best skin yet. From exclusive tutorials and direct access to Sydney’s expertise to a vibrant community and substantial savings on high-quality skincare, this membership is all about giving you the confidence to take control of your skin health. Plus, with personalized guidance and ongoing education, you’re not just buying products—you’re investing in yourself.

Once you join, you’ll receive a welcome email with all the details you need to start making the most of your membership. You’ll gain instant access to Sydney's Skin Fix Anti-Aging Handbook, exclusive discounts, and the community area where you can connect with others on their skincare journey. Plus, keep an eye out for your first quarterly tutorial, packed with seasonal skincare tips!

All of your resources, including the Anti-Aging 101 Learning Bundle and quarterly tutorials, are housed in your member’s Thinkific dashboard. You’ll receive instructions on how to log in and navigate the platform once you sign up. If you ever need assistance, our support team is just an email away!

Yes! If you’d like to gift a Skincare by Sydney membership to a friend or loved one, we offer gift memberships. It’s the perfect way to share the love and help someone special start their own skincare journey. Simply reach out to us at hello@skincarebysydney.com, and we’ll guide you through the process.