Shipping + Delivery Q&A
We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like products with screw top lids. Don't hesitate to get in touch with us if you have questions or concerns about your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start the return & refund process, please begin by emailing us the details about your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your satisfaction with our products and service is so, so important to us. If anything you purchase fails to meet your expectations in any way please let us know.
To start the return & refund process, please begin by emailing us the details about your order.
Please note that items should not be mailed back until speaking with a SBS Team Member. Items sent back to us without first requesting a return will not be accepted.
If your return & refund is accepted, we’ll send you instructions on how and where to send your package.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company can process and post the refund. If more than 15 business days have passed since we approved your return, please get in touch with us.
Please look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Don’t panic. You can contact us for any returns or exchanges within 30 days. We will help you make it right.
Not yet, but we will let you know as soon as we do.
General Q&A
Sydney offers 1:1 video calls in a Q+A format. Read more about how to get expert advice here!
Sydney accepts insurance for in-person visits at Wiregrass Dermatology in Dothan, AL. In some situations, she can see patients virtually through insurance to prescribe.
If you are unsure if your condition can be covered by insurance, please schedule a 1:1 Video Call first in order to set skincare foundations for treating any skin concern. We can further discuss the need for insurance/prescriptions.
Sydney sees patients in person at Wiregrass Dermatology in Dothan, AL. Please call 334-679-7974 to schedule.
Sydney prescribes through Wiregrass Dermatology. You can schedule by calling 334-679-7974. If your insurance cannot cover virtual visits, there is still an out-of-pocket price option for you to meet with Sydney to receive prescriptions.*
While the 1:1 video call here at Skincare By Sydney is not through insurance and does not include prescriptions, we can go beyond standard insurance visit time restraints to include the intentional pairing of non-prescription products and personalized in-office treatment recommendations—a key element often overlooked in traditional dermatology appointments billed through insurance.
*dependent on where you live, insurance coverage, etc
Start with the FREE Skincare Matchmaker Quiz to receive your daily skincare routine tailored to your skin type at two price points so that you choose where to invest. I'll guide you to the best next steps from there, which includes The Anti-Aging Academy or The Skin Fix.
You may be in the "just tell me what to do, and I'll do it" mindset—I get it! I also offer 1:1 video calls where we can audit your daily routine custom skincare and make personalized recommendations so you take the quickest route to achieving the skin of your dreams.
You can schedule a 1:1 video call as needed. Once you're serious about your aging skin, the best option is to join The Skin Fix where you'll receive half-off video calls, a private Instagram group, exclusive resources, and substantial product discounts that make it pay for itself.
I recommend a check-in every few (2-6) months depending on where you are in your skin journey.
No need to wait—it’s never too early to start a routine!
During our time together, we’ll create a plan for before, during, and after pregnancy and breastfeeding to keep your skin glowing every step of the way. Start with the free quiz for instant, pregnancy-safe recommendations, and check out quick tips on pregnancy skincare.
“I’ve been so happy with my results!
My dark spots and areas of hyperpigmentation have drastically faded, and my complexion looks more even. I feel comfortable now just wearing a tinted sunscreen instead of a heavier foundation.
Finding Sydney has been a game changer for my skin.”
Erin Mann
Before my consult with Sydney, I thought that as long as I washed my face at night,
and used moisturizer, I was taking care of my skin. My skin was okay, but didn't look and feel fresh. Since using Sydney's personalized routine, my skin looks and feels smoother, fresher, and breakouts are less frequent. I really am only using tinted sunscreen on most days-no more heavy foundation!! Thanks so much!!!
I'm gifting my mom and mother in law a consult with you for Christmas!!!!"
Jaime Sharp
"Sydney helped me understand how to choose products for my skin—not just because they’re popular or on a magazine’s “best of” list.
I was doing a lot of things right, but I was spending too much money on products that didn’t have the right ingredients. Sydney suggested some easy swaps with products from Target (yes, please!) AND they’re working so much better than what I was doing before!"
Sarah Watson
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