FAQs
Got questions about skincare? We've got answers! Check out our FAQs page for expert advice on everything from product recommendations to skincare routines. Get the answers you need at Skincare by Sydney.
Shipping + Delivery Q&A
We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like products with screw top lids. Don't hesitate to get in touch with us if you have questions or concerns about your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start the return & refund process, please begin by emailing us the details about your order.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Your satisfaction with our products and service is so, so important to us. If anything you purchase fails to meet your expectations in any way please let us know.
To start the return & refund process, please begin by emailing us the details about your order.
Please note that items should not be mailed back until speaking with a SBS Team Member. Items sent back to us without first requesting a return will not be accepted.
If your return & refund is accepted, we’ll send you instructions on how and where to send your package.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company can process and post the refund. If more than 15 business days have passed since we approved your return, please get in touch with us.
Please look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Don’t panic. You can contact us for any returns or exchanges within 30 days. We will help you make it right.
Not yet, but we will let you know as soon as we do.
General Q&A
Sydney offers 1:1 Video Calls that bridge the gap between over-the-counter skincare and prescription or in-office treatments. These sessions allow for deeper, unrushed guidance—building a science-backed skincare plan and helping you understand when prescription care may be appropriate next and which skincare products to invest in to augment prescriptions you might have already.
Skincare by Sydney does not accept insurance. Sydney is a board-certified dermatology prescriber since 2017, but prescriptions are not provided through Skincare by Sydney visits.
Instead, Sydney offers 1:1 Video Calls that bridge the gap between over-the-counter skincare and prescription or in-office treatments. These sessions allow for deeper, unrushed guidance—building a science-backed skincare plan and helping you understand when prescription care may be appropriate next and which skincare products to invest in to augment prescriptions you might have already.
Sydney sees patients in person at Wiregrass Dermatology in Dothan, AL. Please call 334-679-7974 to schedule.
Skincare by Sydney does not perscribe or accept insurance. Sydney is a board-certified dermatology prescriber since 2017, but prescriptions are not provided through Skincare by Sydney visits.
Instead, Sydney offers 1:1 Video Calls that bridge the gap between over-the-counter skincare and prescription or in-office treatments. These sessions allow for deeper, unrushed guidance—building a science-backed skincare plan and helping you understand when prescription care may be appropriate next and which skincare products to invest in to augment prescriptions you might have already.
Start with the FREE Skincare Matchmaker Quiz to receive your daily skincare routine tailored to your skin type at two price points so that you choose where to invest. I'll guide you to the best next steps from there, which includes The Anti-Aging Academy or The Skin Fix.
You may be in the "just tell me what to do, and I'll do it" mindset—I get it! I also offer 1:1 video calls where we can audit your daily routine custom skincare and make personalized recommendations so you take the quickest route to achieving the skin of your dreams.
You can schedule a 1:1 video call as needed. Once you're serious about your aging skin, the best option is to join The Skin Fix where you'll receive half-off video calls, a private Instagram group, exclusive resources, and substantial product discounts that make it pay for itself.
I recommend a check-in every few (2-6) months depending on where you are in your skin journey.
No need to wait—it’s never too early to start a routine!
During our time together, we’ll create a plan for before, during, and after pregnancy and breastfeeding to keep your skin glowing every step of the way. Start with the free quiz for instant, pregnancy-safe recommendations, and check out quick tips on pregnancy skincare.