Our skin changes over time, so we recommend following up every 3-6 months to adjust your routine. It's your personal preference if you prefer written or virtual, via zoom.

If you have topical prescriptions, Sydney will incorporate them into your skincare routine based on the instructions provided on the prescription. However, please note that she does not provide medical advice beyond recommending when it would be beneficial for you to schedule an appointment with a local dermatology office. Sydney's expertise lies in bridging the gap between medical dermatology visits, the skincare market, and esthetics. She leverages her medical training, Dermatology experience, and cosmeceutical knowledge to provide you with comprehensive guidance and support.

While there is no strict deadline, we recommend completing the questionnaire as soon as possible to ensure prompt delivery of your personalized skincare routine. It typically takes around 5-10 minutes to complete the questionnaire.

In order to be able to serve all of our customers conveniently, we ask that you complete the attached questionnaire within 30 days of receiving it. This questionnaire will help us to better understand your skin concerns and goals, so that we can create a customized skincare plan that is right for you. 

If you do not complete the questionnaire within 30 days, your consultation will be forfeited. We understand that this may be inconvenient, but we want to make sure that we have all of the information we need to provide you with the best possible care. 

We understand that unforeseen circumstances may arise, and we will always take these into consideration. If you are unable to complete the questionnaire within 30 days due to an unforeseen circumstance, please contact us and we will be happy to work with you to find a solution.

No, there are no limitations or restrictions on the number of questions you can ask. Sydney will be available to answer your questions and provide guidance throughout the 7 day follow-up period.

Unfortunately, due to time restraints (and out of respect for Sydney's time and other clients), she won't be able to respond to questions received after 7 business days of receiving your plan. If you like to ask a lot of questions over multiple weeks. 

We would suggest The Inner Circle (coming soon). It is our exclusive membership program that provides ongoing direct access to Sydney and a VIP community. Members can ask questions, receive personalized recommendations, access exclusive educational materials and tutorials, and benefit from shared experiences within the community.

Yes! You can purchase a gift certificate for either Option 1 (Written Only) or Option 2 (Written & Video Call). Simply select a gift certificate for the option that suits your gifting needs.

There are no age restrictions. Parents can purchase The Skincare Plan for their teenagers or pre-teens. When making the purchase, please use the parent's name throughout the checkout process.